We want to compliment your fine sales and installation team. They are outstanding. Carlos, your sales rep., was highly informative. We reviewed our needs and we ultimately chose the Trane XV-18 variable speed system. Carlos did not try to up sell us with things that we did not need but he did help us choose the correct upgraded filter and UV light that we wanted. We told Carlos that our research indicated that the quality of the installation of the unit was at least as important as the unit itself, and Carlos agreed. Carlos pointed out that new proper sized duct work and copper wiring would be required for a correct installation, and that we needed to add two more returns. We asked if more returns were needed and Carlos said that would not be cost effective. That was great to hear. Carlos assured us that the installation team of Willie and Gary, both lead installers, would be used. They were both superb. They came on time and worked for 12 and 1/2 hours. It was a 93 degree day so the heat in the attic was intense. We kept telling them to take a break but they continued to work up there in what must have been 130+ temperatures. They were amazing! They were neat and cleaned up any mess they made. They patiently answered all of our many questions and gave us helpful tips. They were truly professional in all respects. We also note that Stacy, Angie and Karen of your office staff were each courteous, accommodating and efficient. They helped things to go smoothly. Carlos, Gary, Stacy, Angie, Willie and Karen are each great assets to your company. We would be comfortable recommending that team of people to anyone! Ken and Kathy Luban
1) Change your filter. The simplest and most effective way to keep your AC running smoothly is changing your filter once a month. By regularly changing your filter, you reduce a lot of the burden on your system. A dirty or clogged filter makes your air conditioner work much harder than does a clean filter. Changing your filters regularly is easy on your budget and easy on your system as well. It will lower your utility bill and extend the life of your AC.
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